Lucky we carry milk and coffee because all the milk in the fridge was out of date, and coffee pods in the room were $2 each. The bed was tiny... read more perhaps only a double size.
Asked about our free amenity being diamond members and were told there should be 2 bottles of water, and slippers and dressing gown laid on the bed ??? Also advised their policy is free breakfast for member only and not for wife or partner....but on weekends, both will get it.
We will never be back , hate arguing for what is our right being diamond and spending a fortune in Accor hotels.
Ibis Mackay is a better option they give water and breakfast to both of us as do all other hotels we stay in Australia.

  Great Mantra! Everything about the property was on point, clean, fresh, perfect. Will stay again when in Mackay. Loved the position, the views and walk to the fantastic beach. Best... read more view rooms face south, ours was north with an industrial ocean view but cool. Get in early if you want undercover parking, there’s only about 8 spots, rest exposed to sun

  Fresh new decor in our room with the lovely marina view and the biggest bed in the world!
Greeted warmly on arrival and kindly alerted when our car door... read more was left ajar in the carpark.
Big breakfast downstairs, again with the marina view.
Interesting nautical themed room lamp.
Great value for overnight bed and breakfast in a lovely location.
Highly recommend.

  Arrived around 20:15 on the night of my stay and was greeted by a lovely waitress, only after she had been notified of my presence by the chef whilst consuming... read more what appeared to be her dinner in full view of me. I order the Scollops as an entree and the pork belly and duck as a main. The scollops were served in the shell and only seemed to be Pan fried on one side. I had to prise them from the shell with my knife and the peas in the dish tasted to be either canned or frozen. The main was okay, The lotus flower chips were soft and chewy as was the pork belly skin. The duck was far over cooked to the point it looked brown on the plate. All in all a bit of a let down to what I’m used to from the Accor treatment and as a new member to the benefits programme I’m a little disappointed. The room however was clean, tidy and the laundrette was a handy addition.

  The stay at Mantra itself was quite nice, the main issue we had was the aircon in the room was so so mouldy that the whole room smelt like mould.... read more It would hit you in the face as you walk in and we had to keep the balcony door open at all times. When you look inside the unit it had a large amount of black mould in there. It felt unhygenic and unhealthy..

Otherwise the view was great, bed comfortable, good shower pressure and staff at front desk were pleasant.

  Beautiful location, great room. Overlooking the harbour. Spacious apartment with good facilities. The service was good, friendly staff. Dinner and breakfast were very good. Interesting and varied menu.

  These guys ripped us off. We booked through Agoda and everything was confirmed with the hotel that it was fine. Because somehow Agoda cancelled the booking after check in the... read more hotel was not able to use their virtual card of 139$ which included breakfast. So they decided upon thrmselfs to charge an extra 60 $ and when asked they just said oh well that's our rate. One staff member agreed it was odd. O spoke to three different people who refused to get the manager to call me until Monday apparently he was there after 3 then no he wasn't. We are disappointed in the fact they simply charged the credit card beyond what was quoted of 139$ we were charged 198$ O will dispute this with the bank and will never stay here again. They are not willing to resolve this. I have stayed at hundreds of hotels and even here previously. The customer service is not good if you have an issue. Yes room was nice and location but customer service goes a long way. More

  Just did a quick getaway to Mackay stayed at the Mantra and the room was great. Booked into King spa room. Bed was very comfortable, room clean. The view was... read more great and staff were very friendly and inviting. Enjoyed a wine whilst having a spa bath with the night view.

  I have stayed at many hotels around the world, the staff at the Mantar Mackay from the cleaners to management are the nicest group of people you would ever wish... read more to meet. I am a regular guest, nothing is a problem, they always have a smile & time to chat.

  We stayed at Mantra Mackay for seven nights while in Mackay for business. Our room on the fifth floor was excellent with enough room to set up our remote office,... read more had 360 degree views of the harbour and a spa to rejuvenate you at the end of the working day.
We dined in the restaurant every night it was open (closed Sunday and Monday) and were not disappointed with the fare - it was brilliant and we couldn't fault the meals, service and beverages. With Accor Plus membership discount on dining the value was exceptional.
Will definitely return and highly recommend the Mantra Mackay.

  The view over the harbor and the open sea is just wow. The hotel and room were exceptionally clean and we just loved the position. It is a modern hotel... read more with all the extras are there. The staff were wonderful and happy to assist in any way. Thank you for a wonderful stay

  Arrived around 20:15 on the night of my stay and was greeted by a lovely waitress, only after she had been notified of my presence by the chef whilst consuming... read more what appeared to be her dinner in full view of me. I order the Scollops as an entree and the pork belly and duck as a main. The scollops were served in the shell and only seemed to be Pan fried on one side. I had to prise them from the shell with my knife and the peas in the dish tasted to be either canned or frozen. The main was okay, The lotus flower chips were soft and chewy as was the pork belly skin. The duck was far over cooked to the point it looked brown on the plate. All in all a bit of a let down to what I’m used to from the Accor treatment and as a new member to the benefits programme I’m a little disappointed. The room however was clean, tidy and the laundrette was a handy addition. More

  Room and view of very good standard.

Bed was a little hard but I do have back issues and this is a common problem at hotels for me... read more so only bare that in mind if you have back problems.

Water pressure was amazing.

Breakfast was lovely as well.

  Wow great service, great atmosphere, food was excellent, give this establishment a go you won't be sorry, prices are fare and I have no hesitation recommending dining... read more here. And with a small well behaved dog we were still welcome to dine at the evening sitting.
5/5

  Highly recommended this beautiful hotel. The marina views were spectacular and the staff are so friendly and professional. Their restaurant, Latitude 21, is first class with menu options that will... read more please everyone. Will definitely be back, whether it be for a break away or to visit the restaurant and enjoy the delicious food.

  Hotel was clean and the staff were all very nice and friendly. Latitude 21 however was unfortunately nothing more than a boring and sterile white room with a few sparsely... read more spaced tables serving a limited breakfast and dinner menu. The included breakfast options were unfortunately even more limited and unimaginative. The coffee was very good. Sadly, the bar was closed, adding to the compete lack of any atmosphere at the entire site. Room service was available for only 3 hours a day and the rest of the Harbour area was basically shut down except for the Sails Sports Bar and a thai restaurant. Sadly, Covid-19 has rendered this otherwise well-located Hotel little more than an overnight accommodation venue for travelling business people. Nice hotel, but if you are looking for multiple dining options, a bit of fun, and access to bars and shops, then at the moment you will do much better in the main area of Mackay.

  Firstly we pay a price that is at the higher end so we believe we will get a great survive. Rooms are clean. Everything outside of this is a different... read more story. Covid 19 in QLD is minimal at this time with pubs, pools, gyms and restaurants are all open.
We pay full price and no room service, no bar open and no restaurant open. So we decided to go for a dip in the pool but yep you guessed it, not open. We get past this and sleep the night, we wake up in the morning and ready for a nice coffee and poor the milk in to see it floating in clumps on top, so milk is off so no coffee, now I wouldn’t mind this if the price was adjusted to compensate but no such offer. We will finish our stay tonight and never return, very disappointed.

  we wanted to love this place but it feels weird, the restaurant and its food should have been a lot better than it was , 80's menu and food with... read more little taste not memorable so not going back until its changes

  What was the Clarion for years has been taken over by Mantra. Wow, what a huge slippery slope this place is on now. Staff dismissive, rooms run down to the... read more point of being dirty, no more coffee machines and complimentary coffee pods in your room. Drag racing outside nightly, hotel staff refuse to move your room (despite availability) and extremely shabby furnishings(photos of the ‘couch’ in my room.)Appreciate they can’t help hoons drag racing but the least you could do is have compassion and allow a room change. Save yourself the letdown and just stay in town.

  Rooms we’re dirty manager is very rude the eating to call police cause I wouldn’t tell him were I worked mould on walls no cooking equipment or pans for kitchenette... read more I could keep going can’t wait to leave upgrades my room for coffee machine and no pods has to by them
Web site says foods available on arrival no food available and supermarkets closed